Thursday, February 16, 2017

Google's myriad messaging apps: Which are best for you? | Computerworld

From an extensive Google communication/collaboration app reality check

"Google offers 12 communications apps and services. Alphabetically, these are: Allo, Chat, Gmail, Google+, Groups, Hangouts, Inbox, Messenger, Duo, Project Fi, Spaces and Voice. If you look at the various communication actions you might want to take -- voice calls, video calls, email, text messaging and social posting -- Google has at least two offerings for each.

The company is unrepentant about its bewildering lineup. A Google spokesperson told me: "We've designed specific products for distinct use cases, so we don't intend to have one app that does everything for everyone. We think we can better serve our users by creating products that function really well, and users can choose the product that best suits their needs." In other words, choice serves users better than clarity does.

At the same time, the company has a longstanding habit of ditching old products and services that have seen limited success, including Google Wave, Google Reader, Picasa and many more. According to my informal survey of nearly 3,000 Google+ users, a majority (55% as of this writing) said they hesitate to use some Google products because they're afraid Google might kill them off."
Google's myriad messaging apps: Which are best for you? | Computerworld
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