Another Google snapshot; see the full post for more details
Google Docs is a 2.5-year-old beta product, which should tip customers off to the fact that it’s all one big experiment still. It is one development model to continue to stumble along, make the same mistakes that companies like Lotus and Microsoft spent years learning, and to use its customers as guinea pigs. If the price point (free) is worth it, then customers of Google Docs can have little recourse when something goes terribly wrong. Customers need to consider all cloud services as carefully as they would consider in-house solutions. Checking out the technical facts as well as their risk tolerance before “buying” is likely to mitigate buyer’s remorse. Don’t count on users to be cautious once you bless the service. Users will not be concerned about how a system is implemented to ensure that the information they post is secure. If the tool makes their work easier you can be assured it will be used heavily. Therefore, it’s up to the people who understand IT to make sure that the cloud services that the company uses are satisfactorily implemented and is secure.