Monday, February 19, 2007

JetBlue’s C.E.O. Is ‘Mortified’ After Fliers Are Stranded - New York Times

A painful communication/collaboration lesson for JetBlue

David G. Neeleman said in a telephone interview yesterday that his company’s management was not strong enough. And he said the current crisis, which has led to about 1,000 canceled flights in five days, was the result of a shoestring communications system that left pilots and flight attendants in the dark, and an undersize reservation system. Until now, JetBlue and its low fares have enjoyed overwhelming popularity and customer satisfaction ratings.

Source: JetBlue’s C.E.O. Is ‘Mortified’ After Fliers Are Stranded - New York Times

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