Sunday, January 23, 2005

Another happy JetBlue Airways customer experience [updated] [twice] [3 times]

Another happy JetBlue Airways customer experience I'm supposed to be heading to Orlando today, for Lotusphere, but of course the storm in Boston is making travel a bit challenging -- quite the winter wonderland/wasteland scene here at the moment, with Logan Airport closed, but it's supposed to let up by mid-day. I was originally scheduled for a 2:05 flight on JetBlue; I called this morning and rescheduled to their 6:30 p.m. Boston/Orlando flight instead, expecting the roads will be a problem until mid/late afternoon. JetBlue was very helpful/responsive, and I just realized I may not even miss the entire Patriots/Steelers game, since JetBlue has live DirectTV inflight channels...

Okay, maybe I'll be watching the Patriots game at home, and now I'm not such a happy JetBlue customer; their Web site now shows my 6:30 flight cancelled and their 800# says something to the effect of "We're too busy right now so check our Web site instead" and hangs up...

2005/01/24 update: I suppose I can't blame JetBlue for the fact that Logan Airport was closed all day yesterday, and it was partially redeemed (despite its inadequate 800# call center -- the Web/800# infinite loop experience yesterday) by pro-actively calling me, mid-day yesterday, to propose rescheduling options. I'm heading to Lotusphere a day late -- as I'm sure many other people from the northeast US are as well...

2005/01/24 mid-day: in case you're planning to spend time in East Boston today, note that the area is having sporadic power system failures... which are, among other things, producing new probems at Logan Airport. I'm starting to sense that Lotusphere is not in my immediate future...
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