More details on last week’s Gmail crash
But experts said that anticipating how software would behave in circumstances such as these was something that even corporate IT departments with far less engineering sophistication than Google were expected to master.
“That’s just not acceptable,” said Matt Cain, an analyst at Gartner, the IT consultants. “It was poor thinking-through of a code change. In a corporate environment, you can’t just tell your CEO it was bad luck.”