Friday, June 18, 2010

Intuit Blames Maintenance Glitch for Web Outage - WSJ.com

Not a good week for Intuit or its customers

"An accidental power failure during that procedure affected both our primary and backup systems, taking a number of Intuit websites and services offline," said Ginny Lee, Intuit's chief information officer. "While power was quickly restored, we're working diligently to validate our systems and bring them back into full operation."

Customers complained about the outage on an online support forum operated by the Mountain View, Calif., company, with some expressing fears about their ability to make payments and deposits. "Listen, if I am not able to process my credit cards before noon tomorrow, checks are going to bounce in my account," wrote one customer. "I can not write checks of any type," wrote another.

Intuit Blames Maintenance Glitch for Web Outage - WSJ.com

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