A huge set-back for cloud enthusiasts
The outage is evidence that companies can't wholly rely on cloud services to handle important functions, Vanessa Alvarez, an analyst at Forrester Research, told Bloomberg News.
"Customers need to start asking tough questions and not assume everything will be taken care of in the cloud, because it will not," Alvarez said. "They shouldn't be counting on a cloud service provider like Amazon to provide disaster recovery."
Amazon engineers struggled throughout the day to rectify the problem. [Gartner analyst Lydia] Leong said the problems are of a type that's not covered by Amazon's money-back guarantees.