A timely snapshot (of Yelp and Zagat)
Fortunately, the sites that welcome customer reviews have evolved significantly. One of the best, Yelp, has replaced the cult of the anonymous amateur with a design that highlights the judgments of the exceptional few. These dedicated reviewers produce work that, in quantity and quality, increasingly approaches that of their professional forebears, and they are willing to divulge personal information about themselves.
Digital Domain - How Many Reviewers Should Be in the Kitchen? - NYTimes.com
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