Will Facebook Messenger Kill Email? — Backchannel — Medium

From a Steven Levy Facebook Messenger perspective

"These cases are interesting because it’s one of many ways where Facebook is moving from a service centered around people you know to one that’s increasingly involved in stuff that might have nothing to do with your friends. “You’ve actually got two graphs inside of Facebook,” says Marcus. “You’ve got the people graph, but you also have the business graph, which is basically represented by Pages [the business equivalent of a profile page] and a bunch of other things.” Marcus contends that this will be a superior way of communicating with businesses, better than email or even an electronic assistant service such as Siri or Google Now."

Will Facebook Messenger Kill Email? — Backchannel — Medium