Sunday, May 23, 2010

Business & Technology | Facebook continues to be surprised by backlash to changes | Seattle Times Newspaper

A timely Facebook reality check

You'd think if a company got whacked by a bat in the face as many times as Facebook has, certain lessons would begin to sink in. Lessons such as: Don't surprise your users, especially when it comes to their data. And: Expect some blowback and have some plan for responding beyond again circling the wagons. Hopefully, this time they will.

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Their actions triggered the usual round of posts across the blogosphere. And that was picked up by the mainstream media, which began to do stories about the Facebook privacy storm without much evidence there actually was one.

But this appears to have moved beyond the parlor debates of a few tech insiders. A parent at my son's school, for instance, recently forwarded to our school's listserv an e-mail from liberal advocacy group MoveOn.org warning members about the dangers of Facebook.

Business & Technology | Facebook continues to be surprised by backlash to changes | Seattle Times Newspaper

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