See the full post for more on Nexus One and Cringely’s observations about Google in China
Early Nexus One users hate the phone, hate the plans, hate the network, hate the price, but what they hate most of all is Google’s lack of customer service. Shouldn’t Google have seen this coming? Of course, but the company operates in a bubble that market realities often can’t penetrate. Eventually Google will be good at this stuff, but how long will that take? Too long?
What amazes me is the bad radio given that this is an HTC product and HTC is a very good mobile phone manufacturer. Taking a guess about what’s happening there I predict that HTC warned Google about the radio problem but there were so many IQ points jetting around the conference room at Google that nobody bothered to actually listen they were so much in love with each other. Sometimes just being smarter is not enough. In fact just being smarter is never enough, even at chess – a lesson Google will have to learn the hard way, I suppose.