Maybe Cortana was too busy...
"The concierge services start with an Intelligent Hub Virtual Assistant, powered in partnership with IBM Watson. The AI assistant uses natural language processing to support both voice and text queries. It can provide user guidance on various questions, and it can help users access applications -- it could, for instance, open a Jira ticket for a user.VMware adds AI assistant, other updates to Workspace One | ZDNet
The concierge services also include Intelligent Hub Self-Service, which is a context-aware tool that integrates with existing lifecycle, configuration and management tools. There's also a Digital Employee Experience Management tool that provides predictive and proactive remediation. This includes the ability to dial back and see how applications were performing historically, in order to troubleshoot problems after incidents."
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