Consistent with Eric Schmidt’s recent comments: “’I actually think most people don't want Google to answer their questions,’ he elaborates. ‘They want Google to tell them what they should be doing next.’"
“Important” messages are judged to be the most significant, and sit at the top of your Gmail window. Next is the “starred” area, the messages you say are important. Finally, “everything else” includes those messages that can probably be dealt with later, or completely ignored — the ones that aren’t quite spam, but don’t need to clutter up your screen or your brain right now.
Keith Coleman, Google’s product management director, told me in an interview that Google has been working to solve the e-mail overload problem for the better part of a decade.