Thursday, July 01, 2004

The New York Times > Technology > Delta to Invest in Radio Tags for Luggage at Airports

The New York Times > Technology > Delta to Invest in Radio Tags for Luggage at Airports "Fewer than a million of the 80 million or so bags Delta handles in an average year fail to reach their final destination on the same flight as their owners, but locating and delivering misdirected luggage costs the airline about $100 million annually, according to Robert Maruster, Delta's director of airport strategy. Not only will the technology cut down on the number of bags that fail to get on the right flight, Mr. Maruster said, but once Delta develops software to provide its agents with data from the tracking system, the agents should be able to tell passengers where their luggage went and when Delta will be able to deliver it."
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