WSJ.com - 'Office' No. 11 Is Key to Future Of Microsoft ""The No. 1 competitive challenge for us is the satisfaction that people have in our installed base [of software] -- the fact that they feel that what they have is working," says Jeff Raikes, Microsoft group vice president and head of the Office product.
Year after year, the software maker pumped out new versions of its products, each with more features than the last. Year after year, customers loyally upgraded to the new versions. But with the slowdown in technology spending and a feeling among many customers that their current software works just fine, Microsoft must now bring its full weight to bear on keeping customers on the upgrade path."