Never Mind the Clip-On Ties, Geek Squad Can Fix Your PC - New York Times: "When he sold the Geek Squad to Best Buy in 2002, his computer repair company had 60 employees, or agents. Today, it has 12,000 men and women dressed in black pants, white shirts, a black clip-on tie and white socks who arrive at customers' homes in black and white Volkswagen Beetles."
Includes a handy overview of how you can calculate your support price elasticity...
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