Rough Type: Nicholas Carr's Blog: Salesforce.com's hiccups

Rough Type: Nicholas Carr's Blog: Salesforce.com's hiccups: "It may have made sense for Salesforce to control its infrastructure when it was starting out, but its recent hiccups raise the question of whether the company and its customers will continue to be best served by the dual-focus strategy. It's a critical question, given the fact that for a SaaS provider a sustained case of the hiccups could well be lethal."