Q&A with the authors of Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of BlackBerry
"Q. How did you gain what seems like extensive access to Mr. Lazardis and Mr. Balsillie?Behind the Downfall at BlackBerry - NYTimes.com
A. Ms. McNish: Sean opened the door in 2013 when we were doing a long-simmering investigation into the company. Up until that point, Jim Balsillie and Mike Lazaridis were very frustrated with the common narrative and they were willing to tell a much more complex story.
At times, Sean and I felt like we were therapists. We interviewed 120 people and I think the vast majority of them have some form of post-traumatic stress syndrome."