A timely Twitter reality check; see the full post for more details
Twitter outages are nothing new. It’s to be expected that any service that has grown as fast as Twitter would run into bumps. In the last week the Twitter developers had to turn off the ability to see replies to those who a user doesn’t follow, triggering a firestorm of negative feedback. These concerns are Manna to companies such as Yammer and Present.ly who offer alternatives to Twitter for business customers (as well as to Facebook which increasingly is trying to integrate Twitter-like functionality into its own system. But they also underscore a larger problem, Twitter still hasn’t developed a solid revenue model that will allow it to raise the funds it needs to rapidly scale its infrastructure, leaving it vulnerable to negative publicity and perhaps even competitors.