InformationWeek > Baggage Handling System > United Airlines To Ditch Troubled Automated Baggage System > June 7, 2005: "The airline, which is trying to emerge from bankruptcy protection, expects to save about $1 million a month in operating costs.
The $250 million automated system was intended to be a cutting-edge model but turned into a major problem for DIA, one of United's hubs. The city, which owns the airport, spent an additional $100 million for construction and $341 million in interest to try to get it to work.
The automated system was an underground, computer-driven railroad network for moving baggage. But bags were misdelivered, luggage was chewed up and cars derailed and jammed tracks. The system was responsible for repeated delays in the opening of DIA, which began operating in 1995. "
This is a contender for one of the biggest IT disasters.