It would be hard to overstate the magnitude of the changes that are coming. Standardized, software-powered communications technologies will be the catalyst for the convergence of voice, video, text, applications, information, and transactions, making it possible to create a seamless communications continuum that extends across people’s work and home lives. This will provide the foundation for new products, services, and capabilities that will change the world in profound and often unexpected ways.
This will happen not only in developed countries where access to digital technology is the norm, but also in emerging economies around the world. Currently, about 1 billion of us have a PC, just a fraction of the world’s 6 billion people. As we make technology more accessible and simpler to use—often in the form of affordable mobile devices—we can extend new social and economic opportunities to hundreds of millions of people who have never been able to participate in the global knowledge economy. And as more and more of the world’s people are empowered to use their ideas, talents, and hard work to the fullest, the results will be new innovations that make everyone’s lives richer, more productive, and more fulfilling.
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