The Register: Microsoft reveals Business Apps roadmap "Three of the five application sets will be available by the end of this year. In addition to the long-trailed CRM application, the company also intends to launch two vertical market applications: Microsoft Business Solutions Professional Services Automation and Microsoft Retail Management System. A portal product is planned for the first half of 2003, while data exchange software is likely to appear after that, which will provide a means for organizations to exchange data over the internet with both partners and customers."