'Rare' Database Bug Causes Salesforce.com Outage: "Salesforce.com runs its hosted CRM (customer relationship management) system on Oracle databases, but Francis declined to confirm that Oracle was the source of the bug.
'The vendor has one of the largest and most sophisticated development teams on the planet, and they had never encountered this bug before,' he said. Salesforce.com is working with the vendor to make sure that the bug doesn't crop up again, he said."
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