Friday, December 24, 2010

Skype to Refund Paying Customers After Service Outage - BusinessWeek

An unhappy holiday season for Skype (and its users)

Skype Technologies SA, the largest provider of international calls, will offer refunds to paying customers who haven’t been able to use its service because of an outage that lasted more than 30 hours.

About 20 million users, representing 90 percent of the traffic the company would normally expect, are now able to make calls, Chief Executive Officer Tony Bates said today in a blog posting, after an outage yesterday rendered the service unavailable to almost all global users.

[…]

He didn’t say what caused the crash and said the company had ruled out a malicious attack.

Skype to Refund Paying Customers After Service Outage - BusinessWeek

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