Interesting product management case study -- there are actually two new Windows Live Hotmail clients, and one looks a lot like the original Hotmail client.
The program was too slow to load, too different and, well, just not like the old Hotmail it was intended to replace.
It was a painful realization for the more than 100 managers and developers on the project. In banking on a snazzy Web 2.0 application to try to catch up to rivals Yahoo and Google, Microsoft had dramatically overshot its audience.
Meanwhile, a market share reality check: