James Fallows checkpoint in The Atlantic Monthly
Where computer technology falls short is in the zone between the individual and the universal. Here I’m referring to the efforts of the small groups or teams—numbering a few people to a few dozen—through which much of the world’s work actually gets done, including within large organizations. Major software firms have long recognized the importance of providing better systems for such “workgroup” or “collaborative” projects. Their offerings have tended to be very specific or very grandiose.
Source: Group Therapy