Thursday, July 20, 2006

Boing Boing: AOL's "customer retention" dirty tricks manual

Boing Boing: AOL's "customer retention" dirty tricks manual "Consumerist has gotten hold of a copy of AOL's 'retention' manual for customer service reps. This is the manual that the notorious AOL rep was working from when he abused a customer who recorded and published his phone conversation. Link (via Waxy)"
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