Monday, April 25, 2005

Q&A: Microsoft VP says customers disliked System Center vision - Computerworld

Q&A: Microsoft VP says customers disliked System Center vision - Computerworld: "What happened with the change in your System Center strategy?
[Kirill Tatarinov, vice president of Microsoft Corp.'s Windows and enterprise management division:] Today it's not one product, as we originally announced two years ago. It's a family name. Let's think about individual customer personas in enterprise IT. There are individual roles -- desktop administrator, server monitoring person, change-configuration person, help desk person, backup person. Most of the people are accustomed to individual products, and they like those products, and they invested in knowledge in those products. Those people want to continue to use those products. The last thing those people want is the vendor of their choice -- and in this case, the vendor is Microsoft and the products are SMS and MOM -- to come to them and say, 'Hallelujah. The world has changed. It's one big blob for everything.' They didn't like it, and that's what they told us. ... And we changed our approach to follow customer needs. "
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