Carol Jones, who recently presented a very popular "Web 2.0" presentation at Burton Group's European customer conference, shares her views on social networking and workflow.
Here's an article that I just published in the IBM Systems Journal, along with my colleagues Charlie Hill, Rob Yates, and Sandra Kogan. I hope you'll read it (as well as the other articles) and make some comments. Admittedly, the Systems Journal style is pretty formal, but we're writing about some very practical issues that we all deal with in the daily work that we do.
Source: IBM developerWorks : Blogs : Social networking and massive amateur integration
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