The Internet Amenity "Ultimately, IP tone becomes valuable not when it is just in your hotel room but when you can count on it being everywhere. I have it in my house for guests. My friends have it in their offices. This is the friendly future that I see starting to shape up: instead of seeing Internet connectivity as a profit center, my guess is that businesses, universities and government facilities are going to provide IP tone to visitors for the same reason that they offer free local telephone service, water and the use of rest rooms—it makes the environment warmer, friendlier and more productive."