Going with the Flow: "So what is a workflow system, anyway? An organization consists of two worlds. The real world contains the organization's structure, physical goods, employees, and other organizations. The virtual world contains the organization's computerized infrastructure, including its applications and databases. Workflow systems bridge the gap between these two worlds. They provide both a model of the organization's design and a runtime to execute the model."
This is an excellent overview of current workflow concepts and trends; check out the full article. Also subscribe to the (free) dead-tree version of ACM Queue; for some mysterious reason the publishers still print articles (days ... weeks) before posting them on the web site.
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