BEA Systems - 2002 Press Releases: The True Cost of IBM Serviceware Exposed "According to a report commissioned by IBM, for every dollar an IBM customer spends on IBM middleware, more than $11 is spent on services with IBM partners, [Reality Research & Consulting, Jericho, NY; March 2002]. These services dollars exclude any additional services that may be provided by IBM Global Services." Aggressive BEA positioning...