"Apple, too, makes most of its profit from selling hardware, but it does not share Samsung’s problems, Mr. Bajarin said. To stand out and keep customers loyal, Apple offers operating systems and Internet services that run only on Apple hardware.Samsung Considers Its Counterattack as Rivals Erode Cellphone Profit - NYTimes.com
A Samsung customer, by contrast, can always switch to an Android phone made by another company, log in to Google services and have basically the same phone. And if you can buy some other Android phone more cheaply than a Samsung device, why not?
“That’s really the difficult part for them,” Mr. Bajarin said. “Their customers are actually Google’s, they’re not necessarily theirs.”"
Monday, July 14, 2014
Samsung Considers Its Counterattack as Rivals Erode Cellphone Profit - NYTimes.com
Final paragraphs from a stark Samsung snapshot