The Impossible Job: Inside Facebook’s Struggle to Moderate Two Billion People -- Motherboard

From an approximately 10,000-word article; also see Facebook’s content moderation efforts face increasing skepticism (The Verge)

"Facebook's solution to this problem is immensely important for the future of global free expression, and yet the policymaking, technical and human infrastructure, and individual content decisions are largely invisible to users. In June, the special rapporteur to the Office of the United Nations High Commissioner for Human Rights issued a report calling for “radical transparency” in how social media companies make and enforce their rules. Many users would like the same.

Motherboard has spent the last several months examining all aspects of Facebook’s content moderation apparatus—from how the policies are created to how they are enforced and refined. We’ve spoken to the current and past architects of these policies, combed through hundreds of pages of leaked content moderation training documents and internal emails, spoken to experienced Facebook moderators, and visited Facebook’s Silicon Valley headquarters to interview more than half a dozen high-level employees and get an inside look at how Facebook makes and enforces the rules of a platform that is, to many people, the internet itself."

The Impossible Job: Inside Facebook’s Struggle to Moderate Two Billion People -- Motherboard