Internal documents show how Amazon scrambled to fix Prime Day glitches -- CNBC

What went down on Prime Day

"The e-commerce giant also had to add servers manually to meet the traffic demand, indicating its auto-scaling feature may have failed to work properly leading up to the crash, according to external experts who reviewed the documents. “Currently out of capacity for scaling,” one of the updates said about the status of Amazon’s servers, roughly an hour after Prime Day’s launch. “Looking at scavenging hardware.”

A breakdown in an internal system called Sable, which Amazon uses to provide computation and storage services to its retail and digital businesses, caused a series of glitches across other services that depend on it, including Prime, authentication and video playback, the documents show.

Other teams, including Alexa, Prime Now and Twitch, also reported problems, while some warehouses said they weren’t even able to scan products or pack orders for a period of time."

Internal documents show how Amazon scrambled to fix Prime Day glitches -- CNBC