Why Twitter Must Be Saved – Stratechery by Ben Thompson

Excerpt from a timely Twitter reality check

"To be clear, Twitter has a real abuse problem that it has been derelict in addressing, a decision that is costly in both human and business terms; there is real harm that comes from the ability to address anyone anonymously, including the suppression of viewpoints by de facto vigilantism. But I increasingly despair about the opposite extreme: the construction of cocoons where speech that intrudes on one’s world view with facts is suppressed for fear of what it does to the bottom line, resulting in an inert people incapable of finding common ground with anyone else.

This is why Twitter must be saved: the combination of network and format is irreplaceable, especially now that everyone knows it might not be a great business. For all the good that the Washington Post has done it is but one publication among many; the place where those publications disseminate information is the true scale, but Facebook has made its priorities clear: engagement and dollars, leavened with the certainty that engineers can make it all better; the externalities that result from a focus on making people feel good are not their concern."

Why Twitter Must Be Saved – Stratechery by Ben Thompson