Group Chat Emerges as the Hottest Thing in IT - WSJ

It's not just about group chat; it's about activity streams done right, encompassing a number of communication, collaboration, and content apps/services

"Forget artificial intelligence. Forget the cloud. Forget everything you think you know about what will separate the winners and losers among business-technology vendors. The defining turf war of the next decade will be group chat.

It sounds ridiculous. How could something pitched primarily as a “replacement for email” prove more important than other technologies, from productivity software to storage?

The answer: Chat is becoming the backbone of many businesses, bringing together both people and multiple software programs."

Group Chat Emerges as the Hottest Thing in IT - WSJ