Small businesses with “involuntary” IT managers lose US$24 billion in productivity annually, according to AMI-Partners study [Microsoft PressPass]

An innovative cloud ROI perspective (I suppose it wouldn't have been helpful to call the phenomenon Self Help IT work)

"Small businesses are losing more than US$24 billion in productivity each year when nontechnical employees, referred to as involuntary IT managers (IITMs), are tasked with managing their companies’ IT solutions. This loss is a direct result of IITMs taking time away from primary business activities, according to an AMI-Partners small-business study commissioned by Microsoft Corp."

Small businesses with “involuntary” IT managers lose US$24 billion in productivity annually, according to AMI-Partners study