Google to merge Hangouts, Talk & Messenger — Tech News and Analysis

Room for improvement

"Asked about why Google has multiple different services for video chat and messaging, including Google Talk, Google+ Messenger and Google+ Hangouts, Google Product Manager Nikhyl Singhal admitted: “We have done an incredibly poor job servicing our users here.” Singhal said that Google doesn’t have anything to announce at this point, but that the company is definitely working on unifying all of these experiences."

Google to merge Hangouts, Talk & Messenger — Tech News and Analysis