This is one of several reasons why I signed up for a wide-area wireless card (from Cingular).
The challenge for hotels is that more people are using the Internet for more things these days, not just to check e-mail messages, but to make phone calls, download TV shows and do videoconferencing, all of which require more bandwidth and more tech support when things do not work. Add to the mix the quirks of different operating systems, Web browsers and corporate security settings, not to mention travelers who are not necessarily tech-savvy themselves, and it is no surprise that hotels are struggling to provide reliable service.
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