I.M. Generation Is Changing the Way Business Talks - New York Times

I.M. Generation Is Changing the Way Business Talks - New York Times: "'I almost never get e-mail from my Sun colleagues,' said Tim Bray, an avid instant messager and director of Web technologies for Sun Microsystems. 'And I only get voice mails from outsiders.'
Sun isn't the only technology company to embrace instant messaging. 'We send 2.5 million I.M.'s within I.B.M. each day,' says David Marshak, senior product manager for collaboration at I.B.M. 'And we have virtually zero voice mails here.' "