Forbes.com: Chat Gets Pushy

Forbes.com: Chat Gets Pushy "Want to just quietly browse a Web site without buying? Your days may be numbered.
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Morris Miller, Rackspace's co-chairman, says that one-third of users approached via chat engage in conversation with a salesperson, and half of those take the discussion to the next level. He says the site gets in the "high tens of thousands" of hits per day. He says that, in the past six months, nearly 50% of new customers have originated from the chat feature."