IBM Releases IM Community Tools: "IBM on Monday released a new suite of communication tools that bring together instant messaging and message brokering.
The suite, known as IBM Community Tools, is designed to allow users to interact with communities, such as customer and partner communities, in a peer-to-peer network.
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Features of ICT include SkillTap, which instantly broadcasts requests for help to the community's online subscribers; FreeJam, for holding just-in-time discussions with community members; PollCast, for polling the community and receiving anonymous survey results; TeamRing, for conducting Web presentations; w3alert, for sending alerts to community members, with optional links to Internet pages; and Question Search, for using natural language to search multiple knowledge bases and receive rated answers before asking the community for help. "
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