Enterprise IM lags behind expectations "In a survey of 164 companies conducted March 12 to 18 by Osterman Research Inc. in Black Diamond, Wash., almost 30% of respondents said they officially use IM, and another 42% said they will likely use it in the future. That figure is significantly lower than what Framingham, Mass.-based IDC projected about 18 months ago. In the fall of 2000, the market research firm estimated that 70% of corporations would have installed IM software by now. In a survey of 72 corporations with more than 1,000 employees that IDC conducted at that time, only 6.9% of companies said they had installed such software."